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Manage, maintain, and master your hot water system.

Rinnai Enamel Mains Indoor/Outdoor

Hot Water Cylinder

Register your warranty

To ensure your comprehensive Rinnai manufacturer's warranty is active, please make sure to register your cylinder online via the Rinnai New Zealand website using the details provided in your handover pack. Keep these installation details handy for your registration and records, or in the unlikely event you need to make a claim:

Installer

Hot Water Shop

Company City

Christchurch

Install Date

Please refer to your invoice.

System Serial No.

Found on the silver rating plate located on the side of your cylinder.

Register your Rinnai Warranty

Register

Need to make a warranty claim?

Make a claim

Understanding your system

Built tough for indoor or outdoor installations, this Rinnai cylinder features a high-grade vitreous enamel lining designed to deliver reliable mains pressure performance.

Versatile design

Fully weather-protected outer shell allows the unit to be installed outside to free up valuable storage space inside your home.

Anode System

Utilises a sacrificial anode to actively protect the interior steel casing against mineral pitting and corrosion.

Routine servicing and system care

To prolong the lifespan of your cylinder and keep it running smoothly, follow this simple maintenance schedule.

Every 6 months - Homeowner Check

Ease the TPR valve

Briefly lift the Temperature & Pressure Relief (TPR) valve test lever to flush away sediment. Check that it seals up completely without continuous dripping.

Outdoor clearing

If installed outdoors, ensure the area around the base of the cylinder is free of overgrown garden plants, accumulated dirt, or debris blocks.

After 12 months - Professional Service

After the first 12 months, this initial service is vital as it determines the level of ongoing maintenance needed specific to your location and environment. To keep your system running optimally for its full lifespan, book this annual check-up with Hot Water Shop. Our technician will test your thermostat limits, flush all relief valves, and directly inspect the condition of your sacrificial anode to prevent premature internal corrosion.

Book a Routine System Service

Quick Fixes

Before calling for service, double-check these simple fixes:

No hot water

Verify the dedicated switch at your house switchboard is turned on.

Continuous overflow

If the drain pipe from the bottom or top valve is constantly discharging hot water, the expansion or relief valve is stuck open and needs a quick professional repair.

Tim’s Efficiency Tips

The 60°C sweet spot

By law in NZ, stored hot water must be kept at a minimum of 60°C to prevent legionella bacteria. Your cylinder's internal thermostat is calibrated to balance maximum health safety with efficient power usage.

Exposed pipes

For outdoor installations, ensure that the exposed cold inlet and hot outlet copper pipes are wrapped tightly in weatherproof foam insulation to stop heat escaping into the winter air.