Privacy and Cookie Policy

1. Introduction

This Privacy and Cookie Policy outlines how Hot Water Shop, operated by ONLINE TRADEMATE LIMITED, collects, uses, stores, and protects your personal information. By using our website, you agree to the terms of this policy.

We are committed to protecting your privacy in compliance with the New Zealand Privacy Act 2020 and any other applicable data protection laws.

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2. What Information We Collect

We collect the following types of personal and usage information:

• Name, email address, phone number, and delivery address (through forms and checkout processes)
• Browser type, device information, and operating system
• IP address and geographical location
• User interactions with our website (pages visited, time on site, etc.)
• Referral source (how you found our site)
• Search queries and on-site search behaviour
  

We also collect data through integrations with third-party services, as outlined below.

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3. How We Collect Information

We collect personal data in the following ways:

• When you fill out a form on our website
• When you sign up for services or make a purchase
• Through the use of browser cookies and similar technologies
• Through third-party tracking and analytics tools

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4. How We Use Your Information

We use your data for the following purposes:

• To process orders or respond to enquiries
• To personalise your experience on our website
• To improve our website performance and usability
• For marketing and remarketing purposes
• To comply with legal obligations

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5. Third-Party Tools and Integrations

To enhance functionality and track performance, Hot Water Shop integrates with the following third-party services:

• Google Analytics – for tracking visitor behaviour and usage stats
• Google Tag Manager – for managing analytics and marketing tags
• Google Search Console – for website diagnostics and performance
• Adobe Fonts – to serve high-quality fonts across the site
• Google Places API – to autofill address fields in forms
• Facebook Pixel – for Facebook/Instagram ad tracking and remarketing
• YouTube – for embedding and streaming videos
• Webflow – as the platform that hosts and powers our website
• Form submissions – to collect contact, enquiry, and service request information
  

These third parties may use cookies and other tracking technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and targeted ads.

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6. Cookies

Cookies are small data files stored on your browser. We use both session and persistent cookies for the following purposes:

• To improve site functionality
• To remember user preferences
• For analytics and performance monitoring
• For marketing and remarketing (e.g. Facebook Pixel, Google Ads)
  

You can control or delete cookies through your browser settings. Please note that disabling cookies may impact your experience on our website.

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7. Data Storage and Security

We store your data securely using Webflow’s infrastructure and our integrated third-party services. We take reasonable steps to protect your information from unauthorised access, alteration, disclosure, or destruction.

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8. Sharing of Information

We do not sell your personal information. However, we may share your data with:

• Third-party service providers (e.g. email marketing platforms, analytics tools)
• Legal authorities, where required by law
  

These parties are contractually obligated to handle your data with care and only for the intended purposes.

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9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate data
• Request deletion of your data, subject to legal and contractual restrictions
• Withdraw consent for marketing communications at any time
  

To exercise these rights, please contact via our form on our contact page or phone us.

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10. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

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11. International Transfers

Some of our third-party providers may store or process your data overseas (e.g. in the United States or Europe). We ensure that any international transfer complies with relevant data protection laws and includes adequate safeguards.

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12. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

Last updated: 15 April 2025

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13. Contact Us

If you have questions or concerns about this policy or your personal data, please contact via our form on our contact page or phone us.